SHORTBREAD HOUSE OF EDINBURGH

PRIVACY POLICY

 

Shortbread House of Edinburgh Limited ("we") are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions, available at https://www.shortbreadhouse.co.uk/privacy-policy/ sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.shortbreadhouse.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Shortbread House of Edinburgh Limited of 25 Tennant Street, Edinburgh, EH6 5NA.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us.  You may give us information about you by filling in forms on our website https://www.shortbreadhouse.co.uk ("our website") or by corresponding with us by phone, email or otherwise. This includes information you provide when you search for a product, place an order on our website and when you report a problem with our website. The information you give us may include your name, address, email address, phone number and credit/debit card information.

  • Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • Information we receive from other sources.  We also work closely with third parties (including, for example, sub-contractors in technical, payment and delivery services) and may receive information about you from them.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and products that you request from us (including passing your contact details on to our carriers for delivery purposes and passing your contact and credit/debit card details on to our service providers for the purposes of processing your order and payment);

  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

  • to notify you about changes to our service;

  • to ensure that content from our website is presented in the most effective manner for you and for your computer.

  • Information we collect about you. We will use this information:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve our website to ensure that content is presented in the most effective manner for you and for your computer;

  • as part of our efforts to keep our website safe and secure;

  • to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

  • In order to provide you with the information and products that you request from us (including passing your contact details on to our carriers for delivery purposes and passing your contact and credit/debit card details on to our service providers for the purposes of processing your order and payment).

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Shortbread House of Edinburgh Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions (available at https://www.shortbreadhouse.co.uk/terms-and-conditions/   and other agreements; or to protect the rights, property, or safety of Shortbread House of Edinburgh Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

COOKIES

Our website uses two cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. The cookies we use are "shopping cart" and "analytical" cookies. The shopping cart cookie allows our site to remember which items you have chosen to buy and is essential for the operation of our checkout. The analytical cookie we use is "Google Analytics", which allows us to recognise and count the number of visitors to our site and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Read more about Google Analytics : https://www.google.com/intl/en/analytics/standard/

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@shortbreadhouse.com.

Our website may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@shortbreadhouse.com.